Order a Prescription

There are a number of ways to order your medication. Contents

  1. What are repeat prescriptions?
  2. What is changing?
  3. What is not changing?
  4. What you need to do
  5. Why is this happening?
  6. Who can I speak with to get help with this change?
  7. How to order your repeat prescription
  8. Electronic prescribing
  9. Medication reviews

Whichever method you use for ordering a repeat prescription, it takes 48 hours to process. If you need it sooner then please tell reception so they can alert the doctor

What are repeat prescriptions?

A repeat prescription allows you to get your regular medication without having to see your doctor each time

What is changing?

Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf – you will need to order these directly via your GP practice.
You will need to order your repeat prescription directly from you GP practice by:

What is not changing?

If you already order repeat prescriptions directly from your GP surgery this change will not affect you.

If you have nominated a pharmacy or appliance contractor to receive your prescriptions electronically this will continue.

What you need to do

As your GP practice will not accept repeat requests from pharmacies or other suppliers, you will need to order your repeat prescriptions from your GP practice when you have seven to ten days of medicines left. You should contact your pharmacy to let them know you have ordered a prescription if you wish for them to collect or deliver this for you

Remember your GP practice needs two to three working days to issues a prescription, so don’t leave it until the last minute. The pharmacy requires an additional 48 hours to dispense your medicines.

To register for online services you will need to visit your GP practice with photo identification and proof of address: click here for more information and to download the patient access form.

Why is this happening?

By encouraging all patients that have the ability to order their own repeat prescriptions it will offer you, as a patient, dull control over which prescription items are issued each month. Please ensure you order only what you require to avoid over ordering and stockpiling of your prescription medicines. The money saved through reducing medicines waste can be used to fund prescribing of other medicines.

Who can I speak with to get help with this change?

In the first instance contact your GP surgery. The Clinical Commissioning Groups (CCGs) also have information on their websites about the changes including how to use online repeat medication services (please see below)

For further information you can also contact the Patient Advice and Liaison Service (PALS) on:

Tel 0800 0525 270
(Mon – Fri: 8.30am – 4.30pm)

NHS Leeds West CCG
WIRA House
LS16 6EB

NHS Leeds West CCG

How to order your repeat prescription


The easiest way to order a repeat prescription is to register for online services.

Simply log in to the online portal and visit the medication section. You then tick the prescriptions you want.

If the medication you need is not on the list then use the ‘make a custom request’ section and type your request in the boxLogin to online services

In person

You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

Please put this repeat prescription request in the box on the reception desk.

By post

You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.


Please note we are unable to accept repeat prescription requests by telephone

Electronic prescribing

Instead of issuing a green hand signed paper prescription, the doctor can now send the prescription electronically to your chosen pharmacist.

This means you don’t have to come back to the surgery to pick up the prescription, but you can go straight to the pharmacist and pick up your medicine.

This works even better if you request the medicine online as it means you can miss out on two trips to the practice.

You can nominate your pharmacy:

  • Visiting your regular pharmacy and signing up for electronic prescribing.
  • Ask the receptionist at the practice to register your chosen pharmacy.
  • You can also change your nominated pharmacy through the online portal under the medication section and then click on ‘change pharmacy’. However you cannot make the initial nomination online.

Find out more about electronic prescribing.

Medication reviews

The doctors at the practice regularly review the medication you are taking. They will sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.