From Monday 10th June our team will be working on a different computer system which may cause some disruption to normal service.
Online services will be affected by the change.
If you use the NHS app follow the instructions below.
Instructions from NHS England – How to get your NHS App working again
NHS England has been in touch and provided the following instructions for patients who use the NHS app and cannot log on. Please follow these instructions as per the message from NHS England:
Your practice, Ireland Wood Surgery ODS Code B86044 has changed their computer system supplier.
Your practice was previously using EMIS, Patient Access but they will now be using TPP, SystmOne
Your online access should now have resumed.
However, if you are having trouble reconnecting to your surgery, please complete the following steps:
Step 1: Delete your NHS login account
For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.
Log in to your NHS account via the NHS App or NHS.UK
Select the ‘More’ icon in the top right-hand corner of the screen
Select ‘Account and settings’, then ‘Manage NHS account’, then ‘Your NHS login details’
Select ‘Delete NHS login’.
IMPORTANT:
After you have deleted your NHS login:
You will not be able to access other websites or apps that use NHS login (you may have to set up a new NHS login if you want to continue using them) those services might keep some information about you
https://account.login.nhs.uk/#/manage-nhs-login/delete
Step 2: Create a new account via the NHS App
Select, “How to prove who you are without photo ID” then follow the on-screen instructions.
When asked “””Do you use your GP surgery’s online services?”” select “”Yes – I use online services”””,
Select, “””Yes – I have all 3 details”””.
Enter the provided ODS code, account ID and linkage key from your practice.
Then enter your name and DOB when prompted and submit your details.
This should connect you to your GP surgery.
Verifying your identity using without using Photo ID – https://www.youtube.com/watch?v=8KY2qKcA69M&list=PLnhASgDToTksih-Z8foqYj2plx7m7EuPj&index=3
If you encounter technical issues accessing the NHS App after following the steps above, please get back in touch with us so we may investigate further using link below:-
https://www.nhs.uk/contact-us/nhs-app-contact-us
If you’re new to the NHS app you can download it onto your mobile device or tablet and sign up for it using your photo ID.
If you need a linkage key or are having issues with online access please do not call the practice, as reception are busy getting to grips with the new system and will not be able to assist you.
On Tuesday 11th June a new email address will become active you will be able to email the address with your query. The email address is:
[email protected]
Please keep your email short, ensure it contains your name, address, and date of birth.
We have over 8000 patients who use online access so please be patient whilst we deal with these queries.
You can order your medication by dropping off a piece of paper at the surgery whilst we get the accounts set up.