This page explains how we arrange our appointment system and how to make an appointment.
Appointments
From Tuesday 30th September 2025, all requests for GP appointments (urgent or routine) will go through our online Anima portal.
You will no longer be able to book most GP appointments directly on the phone.
Instead, you will be asked to complete a short online questionnaire (via Anima).
A GP or clinician will review your request (triage) and decide the most appropriate next step.
All administration requests will also be through the online portal
Please click on the below image banner to access the Anima online form.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-submit an Anima form to book another appointment.
Extended opening hours
We also offer weekend appointments at our neighbouring ‘hub’ practice which is at Ireland Wood Surgery. These appointments cannot yet be booked online, but can be booked by speaking to reception.
If you have a dental problem
Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service.