Here are the Friends and Family Test results for Ireland Wood Surgery and New Croft Surgery for 2024.
| Month | Excellent | Very Good | Average | Poor | Very Poor | Total |
| Jan 24 | 516 | 138 | 19 | 10 | 6 | 689 |
| Feb 24 | 479 | 161 | 20 | 13 | 12 | 685 |
| March 24 | 528 | 141 | 27 | 13 | 6 | 715 |
| April 24 | 421 | 113 | 16 | 12 | 9 | 571 |
| May 24 | 269 | 73 | 7 | 4 | 4 | 357 |
| June 24 | 82 | 31 | 4 | 2 | 0 | 119 |
The feedback that we receive alongside the scores is really useful in evaluating the results. A selection of comments from the last couple of months:
“Nurse. Was. A. Credit. To. The. NHS”
“Prompt, effective and informative for what it was. Couldn’t be better”
“All staff are all ways so friendly and helpful and if you have a problem they go the extra mile to sorting it”
“My nurse was very natural, thoughtful and patient. She made me feel safe and didn’t rush me”
“We were seen on time and the doctor was lovely and super efficient. Couldn’t have been better”
“Always helpful and professional with a smile!”
“I was seen on time. The staff were very friendly and welcoming, made to feel at ease. My dressing was changed and I was informed of the healing process and given another appointment.”
“Prompt, courteous, friendly knowledgeable & sympathetic. I felt I was in good hands.”