Here are the Friends and Family Test results for Ireland Wood Surgery and New Croft Surgery for 2025.
| Month | Excellent | Very Good | Average | Poor | Very Poor | Total |
| Jan 25 | 573 | 193 | 39 | 25 | 17 | 846 |
| Feb 25 | 400 | 132 | 20 | 13 | 17 | 582 |
| March 25 | 369 | 116 | 18 | 17 | 17 | 537 |
| April 25 | 431 | 124 | 22 | 15 | 9 | 601 |
| May 25 | 399 | 133 | 24 | 20 | 15 | 591 |
| June 25 | 353 | 107 | 23 | 22 | 15 | 520 |
| July 25 |
The feedback that we receive alongside the scores is really useful in evaluating the results. A selection of comments from the last couple of months:
“Nurse. Was. A. Credit. To. The. NHS”
“Prompt, effective and informative for what it was. Couldn’t be better”
“All staff are all ways so friendly and helpful and if you have a problem they go the extra mile to sorting it”
“My nurse was very natural, thoughtful and patient. She made me feel safe and didn’t rush me”
“We were seen on time and the doctor was lovely and super efficient. Couldn’t have been better”
“Always helpful and professional with a smile!”
“I was seen on time. The staff were very friendly and welcoming, made to feel at ease. My dressing was changed and I was informed of the healing process and given another appointment.”
“Prompt, courteous, friendly knowledgeable & sympathetic. I felt I was in good hands.”
Exceptional quality the whole experience.
My online request was responded to extremely quickly and I had 2 text messages to explain what the suggestion was for treatment.
The GP has been a huge support in difficult times.
I hadn’t see this GP before, she greeted me and introduced herself so pleasantly I immediately felt at ease. She explained everything, he thoughts, what she was going to do. How long it should take and what to do if it took longer.