Here are the Friends and Family Test results for Ireland Wood Surgery and New Croft Surgery for 2024.
| Month | Excellent | Very Good | Average | Poor | Very Poor | Total |
| Jan 24 | 516 | 138 | 19 | 10 | 6 | 689 |
| Feb 24 | 479 | 161 | 20 | 13 | 12 | 685 |
| March 24 | 528 | 141 | 27 | 13 | 6 | 715 |
| April 24 | 421 | 113 | 16 | 12 | 9 | 571 |
The feedback that we receive alongside the scores is really useful in evaluating the results. A selection of comments from last month:
“Nurse. Was. A. Credit. To. The. NHS”
“Prompt, effective and informative for what it was. Couldn’t be better”
“All staff are all ways so friendly and helpful and if you have a problem they go the extra mile to sorting it”
“My nurse was very natural, thoughtful and patient. She made me feel safe and didn’t rush me”
“We were seen on time and the doctor was lovely and super efficient. Couldn’t have been better”
“Always helpful and professional with a smile!”